How Can We Help?

Browse frequently asked questions or contact us directly.

(01)

Getting started

Is Donustur.net free?

Yes, basic use is free. As a guest you can run 3–20 conversions per tool in any 24 hours; the number depends on the tool and is shown on its page. A free account raises it to 20–100.

Can I use tools without signing up?

Absolutely! You can quickly perform transactions in guest mode using the tools on the homepage without registering.

(02)

Security and privacy

Are my files safe?

Your files are transferred encrypted over HTTPS, processed automatically only for the operation you choose, and deleted from the server no later than about 10 minutes after processing finishes. Files are not backed up separately and their contents are never written to logs.

Who can see my files?

The result can only be downloaded from the browser session that started the job, or from your account. Nobody looks at the contents of your files and we do not share them with anyone; only the systems of our hosting and content delivery (CDN) providers carry the file technically during transfer and processing. Details are in the Privacy Policy and Privacy Notice.

(03)

Conversions and issues

Why can't I upload large files?

The limit is 25 MB per file for most tools, 95 MB for audio and video tools and 100 MB for DWG/DXF drawings. A free account raises the number of conversions per 24 hours; it does not change the file size limit. If your PDF is too large, try Compress PDF or Split PDF first.

How long does conversion take?

Most operations are completed within a few seconds, depending on file size and internet speed.

Can I add Dönüştür.net to my phone like an app?

Yes. On Android, choose “Install app” or “Add to Home screen” in the Chrome menu; on iPhone, tap Share → “Add to Home Screen” in Safari. The site then opens full screen without downloading a separate app, and updates arrive automatically.

Can I send a file from WhatsApp straight to Dönüştür?

On Android, once the site is on your home screen, select a file in WhatsApp or Files and tap Share → Dönüştür; the file opens on the home page with matching tools suggested. It is kept only for this hand-over and deleted as soon as the page picks it up (at the latest after 10 minutes). iPhone doesn't support this sharing feature yet.

Didn't find the answer?

Write to us; for a technical problem, a screenshot helps. We reply within 24 hours.

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